PicTok
PicTok Support
Need help or want to share feedback? We usually reply by email within two business days.
Contact
Email shuashua@zhixinhulian.com and include your device model and iOS version when they are relevant.
Photo permission
Open iOS Settings, find PicTok, and choose the Photos access level you prefer. If you grant limited access, PicTok can organize only the photos and videos you selected.
Deletion and recovery
PicTok shows a review basket before any deletion request. Final deletion also requires Apple's system confirmation. Deleted items remain in the Recently Deleted album for the recovery period provided by iOS unless you remove them there.
Restore purchases
Open the Me tab in PicTok and tap Restore Purchases. Purchases, refunds, cancellations, and billing are handled by Apple.